We paid 3400 Thai Bhat per night and the hotel should cost more than 1500B.

Good: The hotel looks good from the beach.

Bad: Service was terrible - didn't changed towles, forgot to bring us soap and shampoo. The water in the shower was salty water and the toilet didn't flush.

If you want a descent hotel then i would go for the Casita or PP Hotel. Both are cheap and nice.

If you want to spoil yourself (perfect honeymoon) go to the Village or Holiday Inn.

Enjoy Phi Phi it is the most amazing Island in Thailand.

i booked on tuesday because i wanted  to have the choose on a good flight

I booked for thursday on 930am and back from turkey on sunday 2355p.m.

The company phoned us a day later after we had booked and told us that our flight has been changed

to thursday 1630p.m. and back on sunday 2000p.m.

i payed 390$ and for the flights i ordered it was worth the money.

what FLYING CARPET did they saw that they dont have enough passengers so they joined and cancelled our flights

they are the company that charter chater planes.

The price went dawn to 332$ and that is the price that such a deal is worth.

iv tried to talk to there suppervisor and nothing works, as long as the money is in there hands they can do what ever they like.

i  travel at ist five times a year to turkey for my own pleasure and with groups .  i think that if i had wanted those flight i could have wated for the last minute to do so.

i think i should get at least the diggrence between what i have paid and what the flight is worth today.

the companies should know that because of the customers they have what they have and they should try at least to salve and not make the customer think that he is not worth it after taking there money.

for

הגעתי לטיסת ת"א-לונדון לפני שנה, שעתיים לפני ההמראה. חיכה לי תור של שעה לצ'ק אין. כשאני מגיעה לצ'ק אין- אומרת לי הפקידה- יש לך עודף חריג במשקל. לכי לקבל אישור מהאחראית.

ניגשתי לאחראית שלא הסכימה לאשר חריגה זו. רצו שאשלם 30 דולר לקילו, על 5 קילו עודפים במקום 10 (משמע- עשו לי "הנחה"). אמרתי- אני נוסעת מתמידה וגם עובדת אל-על לשעבר ומעולם לא עשו לי בעיות עם משקל. לא הסכימה. אני אומרת לה- אני בהריון, למה אתם עושים לי את זה? למה אתם מטרטרים אותי? אז היא אומרת לי- את גורמת לזה להשמע כאילו שזו אשמתנו.

הזעקתי את בעלי להגיע לקחת את עודף המשקל ממני. בעלי אומר לי- אני בפקקים, לא אספיק. הציעה האחראית שאשאיר את הכבודה העודפת בשמירת חפצים. התחלתי לרכז משקל להעביר לשמירת החפצים כשהיא אומרת לי- בואי נשקול לך שוב.

היה חצי שעה לפני ההמראה. כשהיא ראתה כבר שלא אספיק ושאני מתעקשת- היא אמרה לי- קחי את המשקל ביד, והעלי את יתר המזוודות למטוס. נסחבתי עם 8 קילו, אישה בהריון, עשרים דקות לפני המראה, רצה אצה להספיק. והאחראית שלחה מזוודה שלי חצי ריקה בשביל שלא יירשם שהיא אישרה עודף משקל.

אני רציתי להעלות שתי מזוודות, בסכום המשקל הכולל את כבודת היד, כדי שלא לסחוב כלום (טעות- הייתי צריכה להעלות למטוס ואף אחד לא היה שם לב..).

ואם היה קורה לי משהו בגלל סחיבת המשקל? הלקוח הוא לא ה"בעיה" הלקוח צריך להיות מוטב השירות! ברגע שמסתכלים על לקוח בתור בעיה, זה גם היחס שמתקבל.

כל גוף עסקי או ממשלתי נמדד בהתנהגותו כלפי מקרים חריגים, כלפי אוכלוסיות חלשות וכו'. לא לפי התנהגותו במצבי השגרה.

אם היה תשלום סביר עבור החריגה, לא 150 דולר כשם שהם דרשו, כנראה שהייתי משלמת

ומסיקה את לקחיי להבא. יש איזשהו אינטרוול שבמסגרתו אפשר לאשר חריגות. 

במטוס- שירות עגמומי- ביקשתי בקבוק מים כשהיא אומרת לי- אם אתן בקבוק לכל נוסע לא תשאר שתיה. אמרתי לה- יעזור לך להחליט אם אומר לך שאני בהריון? - הציצה לעבר הבטן ודחפה לידיי בקבוק באי שביעות רצון...

ועוד דבר- הזמנתי ארוחה מיוחדת, ובמקום לקבל אותה ראשונה קיבלתי אותה אחרונה. 

דבר אחרון- הודיעו בכריזה שאוספים כסף לתרומות ובסוף אני ועוד נוסעת הבאנו לדיילת את הכסף כי לא היו שקיות איסוף ואף אחד לא עבר לאסוף...

אני מכירה היטב את החברה ואת חוקיה. אני גם מאלה שיושבות במטוס בשקט ולא דורשות שום דבר. להיפך, המון פעמים מלאתי שאלוני שביעות רצון מיוזמתי.

ואולם חוויות הטיסה האחרונות שלי היו מאוד עגומות, וחבל.

In Jan. my friend and I decided to take a cruise and recover from the hectic Xmas season. Little did we know our stress level would reach new heights.

The scene at the pier was chaotic and unorganized to say the least. The luggage handlers grab your luggage and whisk it away.
After boarding, and waiting and inquiring for 13 hours (Where's our Luggage?).We were dismissed rudely and told to wait in our cabin. very upset, with the prospect that our luggage might have been stolen, we missed dinner , the first night show, while "waiting" for a response from the desk. With nothing more than the clothes on our back.
Many hours later we were informed Carnival had put our luggage on another ship and we would not see it again for 8 days. That's all they said, never even said sorry. They offered nothing to appease us or console us.
We spent the 2 and one half days in Port searching for the necessities of life..like underwear and such. The other days we felt like hiding in our cabin.
Upon return we sent a letter to Customer relations, hoping they would at least reimburse for some of the $500.00 we spent just to be presentable in the midddle of the ocean. Their response, in a word "Sh-T Happens."

STAY AWAY, STAY AWAY, FROM CARNIVAL.

When we boarded the bus the next morning imagine our surprise to learn that we were given the last two seats on a Chinese group tour for our four-day Yellowstone, Grand Teton Tour Package The tour consisted of a Chinese tour guide, a Chinese driver and a large ethnic group that spoke only in Chinese.

Throughout the trip the guide regaled the group with stories (apparently funny) and landmark highlights for literally hours on end over the PA system. Occasionally , between stories, a few words would be spoken in English but the guide's heavy accent made it difficult to understand what he was imparting to us.

Most of the time, well over 95%, we sat there completely perplexed. The rapport with fellow travelers that usually develops on such a trip was impossible, due to the inability to communicate. The stares of some of the group suggested that they were questioning, as were we, why we were even on the bus.

In response to our complaint, TOURS4FUN stated that the Customer Agreement that we acquiesced to states that their tours are escorted by professional English or bi- or multi-lingual tour guides or drivers, and they have received some complimentary letters from many English-speaking customers.

This response was totally inadequate. Agreeing to the possibility of a bi-lingual tour guide had nothing to do with the fact that we were unknowingly booked on an exclusive Chinese tour (even the bus windshield card designated the trip in Chinese), that was unprepared to offer any semblance of accommodation to English-speaking passengers.

The experience was unpleasant and the vacation we looked forward to ruined. There are many well qualified tour providers our there and we recommend that TOURS4FUN be avoided.

supposedly 4 star but i wouldnt even rate it a 1 star.

all inclusive resturant includes flies with your meals.. not just 1 or 2 most meal times the room was full of a whole colony of the buggers ! they were very cheeky too.

they liked to sit on your plate watching. the salads we noticed were put out 2 hours before the resturants opened.

no covers. so basically the flies had already had a feast on our food before we even got a look in.

no air con or very little. the rooms were very dirty. i have the pics to prove it. the hotel staff were not english speaking so we were very isolated,.

this was our honeymoon . the enetertainment was non existant unless you were french and even then it looked rubbish !

I was stunned to find out they charge 875$ fee for baby in lap 600$ out of it is fuel surcharge.

I tried to convince them they have a mistake but nothing helped. This sounds unreasonable to me.

Does anyone have an idea how to fix this?/Anyone encountered the same problem?

PLEASE help.

Thanks, Kobi

PS - I checked with Another Airline (Continental) and they don't charge the fuel surcharge for baby in lap.

We made online reservations for a rental car from Sixt.

The website gives the option of insurance selection:

(1) LWD (mandatory liability damage waiver) or

(2) CWD (collision damage waiver and theft protection).

We chose the mandatory LWD only, because in previous car rentals in Israel, companies, including SixtShlomo, Eldan, and Budget allowed us to waive the broader insurance by using a credit card (MasterCard).

SixtShlomo offers this option on its website with the explanation – "Only for foreigners & depends on your credit card regulations". We checked AGAIN with both our MC and Visa providers. Both informed us that they indeed cover the insurance waiver with their cards, provided that the Israeli rental company accepts it.

When we arrived at Sixt's counter around 4am, the agent told us that everything was OK with our reservation, except a "small" adjustment of a supplemental insurance payment because they do not accept credit cards except "MC World" and "MC Euro". This additional pay was around $300.

The agent insisted that none of the rental car companies in Israel accept MasterCard or Visa for insurance waivers, despite our claims that it was accepted every previous year we had rented from the same or other companies.

We also claimed that it made the company's website and the written confirmation of our reservation, including the total payment, fraudulent. Responding to our refusal to continue with the reservation process, the agent "agreed" to reduce the additional insurance to around $100 after "recalculation."

We refused to pay any additional charges. (Later, we checked the web page again and realized the difference should have been only $80!) We left the airport using a taxi! At 8am, we made a reservation for a similar car at Eldan to get the internet discount, and called the agency at 9am to confirm that they indeed accept MC for the insurance waiver. Yes, they did, after advising us to check if the specific MC provider supports such a transaction in Israel. (Both MC and Visa informed us that the resentment to accept the cards comes from Israeli rental companies. In Israel, the rental cars blame the credit card companies….).

At 10am we rented an Eldan car and also received some very pleasant service. We called SixtShlomo the same morning to talk to the branch manager, Eli Elias, who is also a Vice President of the company. He contacted us only 3 days later, after the weekend, and we have not heard any apology throughout the entire discussion with him.

In contrast, he insisted that the website and the written confirmation DO NOT mean that the company agrees to the specific terms, but just recognizes that a vehicle will be ready for rental.

For your judgment, when you plan your next visit to Israel.

I was shocked to have realized that ELAL did not respect our tickets, and preassisgned seats on a flight to Bangkok for our honeymoon.

We arrived as requested 3 hours before to the flight, we knew we had pre assigned seats one next to each other, and at the check in the lady told us we are stand by.  we have paid over 1500 USD to get to Thailand, all our hotels were prebooked and paid for, and yet ELAL did not care.

I am not so sure I will give them my money next time I travel, and I travel a lot.

We got to Milan airport using a voucer from our agent, we reserved a category which will fit a family of 4 + 2 suitcases. At the counter the lady was about to give us a small 3 door car - sating its the same category as what we orderd.  Which was obviously a lie, i asked her to show me in their book of cars with pictures, and i insisted she is shoud give us the category we paid for or upgrade us; so she says; sure I will upgrade you from an Alfa Romeo 159 to a BMW 500 series - but you will have to pay...

After 5 minutes of arguing I over heard the next teller giving away an Alfa 159, i asked her to check and check again as i was not going to pay a penny extra, surprisingly enough.... the Alfa was there washed, clean and ready...

I have to say that Avis will not be my first choice when I book a car next time, as they are not fair to their clients and service and curtosey in Milan, Italy, is something they have not heard of.

12 hours after I arrived.

"Yes" they said,"your suitcase is here (I described it), however, we will not send it, this service ended earlier, you can wait for the morning shipment at around 8:00".

Dead sick, with fever, I took a taxi to the airport (far) picked my suitcase and took another taxi back.

I was so mad and upset and promised myself to write a letter, not to give up (once the anger is gone we tend to forget how badly we were mistreated).

I mailed Air France a letter saying how unhappy I was with their rude, dysfunctional, unprofessional service. I asked back the money I had to spend on taxis and the phone calls. They reply in "we are sorry" and in "according to paragraph blah blah blah we don't have to pay back".

I mailed them again, saying that quoting a paragraph is not a smart way to deal with an unhappy customer who only wishes to get back what THEY made him spend.

So far no reply.


NEVER EVER EVER again will I fly with these rude rude rude company.
 

all off this happen in ko phi phi island in thailand i really dont know is it because i'm an israeli and they are muslims because we are far away from politics and also we pay there a price of 2300bhat for night that is a lot of money in thailand.

also when we wanted to talk with the mennager he didnt even want to talk with us.