Well so they say that they TRY HARDER. Recently I had rented a vehicle in Orlando International Airport I had the vehicle for four days, and I would be flying out of the same airport. Several month pass and I notice that there is a new charge $50.00 from Avis and I have not rented any vehicles recently, so I called them and I was informed that I they received 3 traffic citation during my rental period. I asked them why wasn't I informed of this and what were the citation about, since I had not been pulled over or given any tickets. The customer service rep informs me that Avis does not have to do this because it is appears in the rental agreement. I informed the individual that I was not informed of this agreement and that they prey on the rush, rush at the airports not to inform the customers of this. I was instructed that I could call the violations/citations department, which I did and had to leave a message. I called several county courts in Florida to find out that the citations were given through SunPass because apparently I went through the express lanes I my SunPass did not get charge. The lady from SunPass informed me that Avis was suppose to notify their customers concerning these violation, which I was not! I was also informed that the toll tickets were for $25.00 each, which I could have resolved with one phone call within 75 days by calling them and giving them my SunPass ID number. The next day I received a call from Avis concerning the violations and I was again informed that this is the policy of Avis and that the agreement that I signed it appears. Now given that I received 3 violations I would normally pay $25.00 for each, but since Avis did not inform me and they have to process they are adding another $25.00 to each violation, so instead of $75.00 I have to pay $150.00. I informed the lady that called me that she would have to take me to court because I was never informed of this and that their company prey on their customers with the rush of renting and fail to inform us of the finer details such as this. By the way they charged my card as if it were another rental agreement. Well having spent over 5 hours calling to Florida and finding out that I am required to pay $150.00 for 3 tickets that normally cost $25.00 each and that I may have to travel back to Florida if Avis decides to take me to court I may be looking at anywhere from +5 grand. I understand that it is only $150.00, but it is the principal of the matter, that they did not inform me of this policy, during the rental I felt rushed, and that I was not notified to try and rectify the matter, and all of this from a company that uses a motto WE TRY HARDER.