On June 9th, 2007, we rented a Vauxhall Vectra from AVIS at the Glasgow airport. We were traveling in Scotland for nine days with our two boys. Within 3 hours of renting the vehicle, we had two flat tires on A82 between Loch Lomond and the village of Ballachulish. The front passenger side tire completely blew out and there was a hole in the sidewall of the rear passenger tire. We mounted the spare on the front and tried to limp along to our first stop at the Loch Leven Hotel across the loch from Ballachulish. Our first call was to the Avis recovery number on our windshield. From there we were making and receiving calls from them all evening. Their first attempt was to try to fix/replace the tires by 9am on the 10th. Then they called us back and said they could not find the proper tires for the replacement. The next step was to recover the vehicle and have us get a new one at the closes Avis depot. We insisted they bring us a vehicle but they refused to deliver a vehicle to our location. They found it necessary for us to accompany the recovery service back to the nearest Avis rental office which was in Inverness, approx. 60 miles away. The problem was that I would have to leave my family, two boys and my wife, on our first night in Scotland and travel to Inverness for the exchange. Upon their continued refusal to deliver a new vehicle to us, I decided to go with the recovery driver that evening. However, the driver did not show up as we were told. In frustration, and because we were extremely tired from jet lag, we decided to let them pick up the vehicle the morning of the 10th (a Sunday) and we would get to Inverness on Monday to pick up a new vehicle. What we were not told is that we would be charged two full days of rental when we actually only drove the car..maybe three hours. We were also not told that the old agreement would have to be closed and a new one opened. And further, we were not advised that we would be charged a higher rate because the new rental was considered one-way, because we would turn it in in Glasgow. Upon arriving at the Inverness airport on Monday to retreive the vehicle, I found out they had closed the old agreement and charged us the full amount for the original nine days of rental. Instead of refunding the whole bill and charging the correct amount, they gave us a L200 pound credit. I picked up the replacement vehicle, which was a Peugeot 307, a smaller vehile than we had originally asked for. The next disappointment came when we turned in the vehicle at the Glasgow airport on the 18th. We told the individual at the return counter about our experience, hoping to get a reprieve from some of the charges. She made a call to her colleague at Inverness to ask them about what happened. After she hung up, she basically told us that we had made up stories and proceeded to no longer listen to what we had to say. My wife suggested to her that she really didn't care about us and the response was that she didn't and it didn't matter to her because she got paid the same either way. Her name was Eileen MacTaggert or something similar. We feel we were treated poorly by Avis and that they took advantage of us. When I originally reserved the vehicle, I was quoted in US dollars and the price seemed fair. We are trying to resolve this with Avis and are also disputing the charges with VISA. We don't mind paying a reasonable rate for our rental but it has cost us nearly $1400 to rent a car from AVIS for nine days in Scotland. Regardless of the outcome, we will NEVER rent from AVIS anywhere again.