I flew from Maldives to Amman using an electronic ticket of Royal Jordanian, I would have assumed that in todays world when the ticket is electronic there is no need to "stop" by a transit desk to collect a paper ticket just because Sri Lanka is not mechenized well.  The transit desk is the old Indian way of working; everything is done mannually and by one man who lives like time is something that never ends, and the connecting flight will wait just for his work to be done :)  I reached my flight as they were closing the doors.