I booked a trip online with American Airlines. Was trying to coordinate trip with other family members. When I didn't get confirmation, I called the Customer Service and was told that their policy allowed them to take as long as 24 hours to confirm an online booked flight. I asked to speak to a supervisor who repeated the 24 hour time goal. She said she could confirm my flight if I paid the $10 for booking by phone. When I declined and said that since they were clearly trying to discourage booking by phone, that being satisfied with getting a confirmation in 24 hours didn't sound like a goal to be proud of and that it certainly didn't work for me, the customer, she replied that she was proud of it and hung up on me.