I booked a 2 night stay a month in advance. The charge($227.33) was billed to my credit card when booked. When I arrived at the hotel I said the bill was paid. The hotel said Orbitz doesn't do that and insisted that I pay again. Since I didn't have my credit card bill with me I had to pay again ($173.60). When I returned home and called Orbitz they informed me that they would refund the hotel charge (which was on another credit card) not their charge of $227.33. Their policy is not a guarantee on the lowest price. When I complaineed that I felt that this was deceptive, they hung up on me. When I called my credit card company to complain they said no credit was issued since my call to Orbitz 24 hours before.