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Orbitz scams travelers - airline tickets

UK, Manchester
Fri, 30/05/2008 - 02:10 - World Traveller
Category: Online Travel & Travel Agents

Who : Orbitz

What : Lost my Booking, Reservation System, Reliability, Customer Service, Web Security , Change Schedule, Staff Lunguage Ability, Staff

I purchased a flight last week on Orbitz - or so I thought! When I went to pull up my itinerary today, my flight for 2 days from now, was not listed. I called customer service and the first person I spoke with informed me that she saw the flight that I booked but due to an "internal glitch" the flight did not process. I would now have to purchase the flight at nearly double the cost! After connecting with five customer service reps, including supervisors, each agreed that it was a glitch but they could not give me the original price. Because this was a business flight, I had to book the flight at double the cost. Additionally, of the five individuals that I spoke with, two did not have a good command of the English language. How helpful can a CSR be if he doesn't understand English????

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