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Ryanair cancel flights without notice
Italy, Milan
Thu, 29/05/2008 - 07:01 - World Traveller
Category: Airlines
Who : Ryanair
What : Cancel Flights
Our return flight Ciampino Charleroi on 14th July WAS cancelled and of course Ryanair did not advise us via email or text message. So we arrived at the airport for the checkin and learned our flight scheduled at 20.50 has been cancelled and rebooked for the next day at 13.50 so no one of Ryanair was there at the airport in order to explain us the situation. Flight had a technical problem. So fine it does happen but we had to find an hotel by ourselves - a saturday night in July in Roma, and pay for all the fees - so hotel night, taxi and food. So it cost us 270.00 eur as the only hotel available was located 38 kms away from airport. I tried to contact Ryanair they do not want to talk about this problem over the phone, they keep saying pls send a letter to our head office. Be aware a European regulation exists to protect the passengers it is the CE 261/2004. Ryanair must respect it, even if it is a low cost airline they cannot take us for fools. So pls be aware in case of any problem (cancellation or delay) Ryanair do not help us, they do not care - the price to pay because their flights are very cheap? So never again Ryanair!
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