I represent a small non-profit, humanitarian organization. I booked two rooms, for two nights at the Surrey Suites Hotel in New York City through hotels.com over the telephone. I specifically asked about the cancellation policy because they required pre-payment and I wanted assurance that there would be no problem about the amount being refunded to the card. I was told there was a 24 hour cancellation policy. The reservation was made on 5/18/07 and cancelled on 5/19/07, at which time I was informed that if I had not cancelled by 4/10/07 there was no cancellation policy and I would be charged the first night ($1,000)!!!! This is absurd. In as much as the card used to pre-pay for the two rooms is a debit card and not a credit card, I have no recourse. The hotel is not in agreement with this and says it is strictly hotels.com that is requiring this.